- How long will my order take?
Your order should take 5-7 days to reach you.

- I live outside India. Can I still buy your products?
Yes! Please write to us, let us know what you would like to purchase, the quantity, your shipping address and phone number. We will write back to you with your total amount within 48 hours!
Alternatively, you can also check out the international store.

- I have received a damaged product, what should I do?
Oh my goodness! We are so sorry to hear this. Please write to us. We will make sure we sort this out as smoothly as possible!

- I’m not happy with my product, what should I do?
We are so sorry to hear this. Please write to us. We are always hungry for feedback and would want to know what disappointed you. Hopefully we can make things better! Although we do not issue refunds or returns once order has been placed

- I want to stock your products at my store, are you interested?
YES! Drop us an email at - hello@pranita-kocharekar.com

- I want a bulk order for a discount, can I get one?
Of course! Write to us, let us know about your quantity and timeline, we’ll get back to you!

- I want a customised product, can you do that?

Yes, if your quantity is slightly large, we could definitely make you something very personalised and customised.

- I placed an order but now I wish to cancel it, what can I do?
We are so sorry, but we don’t accept cancellations. We hope our warmth reaches you and you fall in love with our product!

- I placed an order but I entered the wrong address, what can I do?
You can write to us at hello@pranita-kocharekar.com with your order ID, we will issue a refund of your total order value minus shipping + RTO fees. Alongside, you can place a new order & we'll handle the rest!

- Who can I contact for press/ marketing enquiries?
Write to us at hello@pranita-kocharekar.com and we will write back to you within 48hours!

- Do you have discounts/ sales?
Yes we do. Subscribe to our newsletter to stay updated!

- The product I want is out of stock, what can I do?

Oh no! We’re so sorry! We will make sure its back on soon - you could drop us an email about your enquiry, we will notify you as soon as it's available!

Is your website secure?
Yes, our website is secure. When we ask you for your address, phone number or credit/debit card information, we use Secure Socket Layer (SSL) to encrypt the communication.

Feel free to ask us anything! (even if it's our favourite snack)